Terms & Conditions

The Terms & Conditions apply to the use of our website, and by using our website, you agree to be bound by the Terms & Conditions set out below. If you do not agree to these Terms & Conditions, you may not use or access our website. We advise all our customers to carefully read our Terms& Conditions before placing an order to avoid any inconvenience for either party.

1 Information on our website

1.1 We try our best to make sure that all information on our website, including products description and listed prices are accurate at all times. However, if we do make a mistake, we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order, we’ll do our best to let you know.


1.2 When browsing our website, the colors of products may vary depending on a few factors your display settings.


1.3 Images on our website are for illustration purposes only. For an accurate description of any product and details of what is included with the product, please read the product description.


1.4 We will do our best to protect our website from viruses, but we do not guarantee that the website is free of viruses or other malicious content.

2 Product availability

2.1 All products are subject to availability and so e may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through The Conran  Shop Online either temporarily or permanently.


2.2 We will not be liable for any losses you sustain because of updating or modifying our website.

3 Security

Please make sure that your login details, password and all your other account details always remain confidential. If you know or suspect that the security of your account is at risk, you should contact us.

4 Eligibility to order products

4.1 You can only purchase from The Conran Shop Online if you are aged 18 or over and a resident of Kuwait. You will need an active email address and a an active mobile number so that we can easily contact you.


4.2 All products sold through The Conran Shop Online are intended for domestic use only: products are not suitable for commercial or industrial use unless expressly stated.

5 Placing your order

Your order counts as an offer to purchase goods from us. After placing your order, you will receive an order confirmation email. This contains details of the products you have ordered, the total cost of the order and an order number.

6 Order acceptance

6.1 Acceptance of your order will take place when we dispatch the product(s) to you. Until we dispatch the product(s), no contract will have been formed between us.


6.2 Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order, we will let you know as soon as reasonably possible.

7 Payment

7.1 We accept all major credit and debit cards that you may have, including VISA, Mastercard. We also accept The Conran Shop Gift Cards and Apple Pay.

7.2 We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

8 Pricing

Unless otherwise stated all prices shown at The Conran Shop Online do not include the delivery fee, which will be added to your total order price.

9 Online

Not all promotions that are offered by The Conran Shop Online will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

10 Pricing errors

10.1 If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

10.2 If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

10.3 Any cancelled orders will be refunded within 14 days of notice of the cancellation.

11 Delivery general terms


11.1 If you have any further questions, please visit our delivery pages for more information.

11.2 We sub-contract our delivery service to trusted transport service providers, however, we’ll always remain responsible for the performance of the delivery service, subject to the terms and conditions below.

11.3 These terms and conditions are subject to change from time to time, please check these before making any purchase.

12 Delivery charges

12.1 For more details of our delivery fees, please see our delivery information on the website.


12.2 Please note the delivery prices detailed in of any The Conran Shop printed material are subject to change in accordance with the prices on theconranshop.com

13 Online delivery dates

13.1 All deliveries will be made within 48 hours of your purchase


13.2 Truck deliveries are for larger furniture deliveries. and will will be delivered to you in 2-3 days.


13.3 Parcel deliveries have a minimum lead time of 2 days. For parcel and truck deliveries, we will strive to deliver your order within 30 days of the order date unless otherwise agreed between us.


13.4 We will try our best to meet the delivery date, however, there may be times when we are unable to do this. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to The Conran Shop Customer Support Centre.

14 Changing the date of delivery

If you would like to change your delivery time or date, please contact The Conran Shop Customer Support Centre and they will advise if this is possible.

15 Our Liability

15.1 We will try our best to meet the agreed delivery date, however, there may be times when we are unable to do this, and your confirmed delivery date will be amended accordingly. We will do our best to contact you to rearrange an alternative delivery timeslot or date.

15.2 We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.

15.3 We will not be responsible for any stolen goods after the handover of goods between the customer and the delivery driver.

16 Delivery restrictions

16.1 Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during delivery, including lights, vases, and pictures.  Every effort will be made to deliver the products to your room(s) of choice, provided it is safe and practical to do so. However, if our delivery team believes it is unsafe to deliver the products to the room(s) of choice, then an alternative room will be agreed with you where possible. 

16.2 If our delivery team considers that delivery to the room(s) of your choice is likely to cause damage to the products or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery, but we will not be liable for any damage caused to the products or the property. However, our delivery team will take reasonable care when delivering the products. 

16.3 Our delivery team are not permitted to and will not: remove doors, windows, doorframes etc. to complete the delivery. You must arrange this before the delivery takes place. Our delivery team do not carry any specialized lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.    

16.4 Please note that any changes you make to your order after your order has been placed might have an impact on the delivery service we can offer and the price of the delivery.

17 Important information

17.1 We will request specific information from you when you plan your delivery. This information will be noted on the delivery paperwork, and the package will be delivered to the address you designated. If you give us incomplete, erroneous, or incorrect information or instructions, we reserve the right to cancel the delivery and notify you in writing.


17.2 You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who can receive delivery on your behalf, and you agree that we can rely on his or her instructions as if they were your own.


17.3 Our delivery staff are not permitted to leave the order unless you or someone on your behalf is present at the time of the delivery. If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable. When delivery is made, we will not require the exchange of handheld devices. On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered.  Deliveries will be signed either by yourself, or digitally by our delivery staff on your behalf in your presence, or our delivery staff will request to take pictures of the goods delivered. Accepting or refusing such a request will not impact on your delivery. All pictures will be stored in accordance with Data Protection legislation.  If there are any issues, The Conran Shop customer support center will be the center of contact. Missing products will be re-ordered and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time if you find a defect in your products. If you refuse to sign the delivery document, this will be taken as a refusal to accept delivery.

18 Authority to Leave

18.1 If you have selected the authority to leave option at checkout, you will be providing our driver's permission to leave your order at the delivery address without a signature and you agree that the order is deemed ‘delivered’ when left at the delivery address.

18.2 When you choose the authority to leave at the checkout, you accept full responsibility for the safe delivery of the order. You will receive a call from the driver 1 hour before the delivery to let you know the driver is on the way. The driver will leave your order in a secure and sheltered place if safe to do so. If the driver at his own discretion decides that it is not safe to do so, the driver may decide not to leave the order. In this case, our customer services team will contact you to arrange a new delivery date. 

18.3 If you have chosen authority to leave at the checkout for your room of choice delivery but you are not going to be home, your order will be left at your front door. For flats or buildings with multiple dwellings, you must clear your flat number so the driver can leave the goods in front of your flat door. Pictures will be taken to confirm delivery was made. We will not be responsible for any damaged or stolen goods after delivery if you choose the option to leave while completing your order.

18.4 If you have not selected the authority to leave option at checkout and you are not in to accept your delivery, unfortunately, we will not be able to deliver your order.

19 Damaged items

19.1 If items within the packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this. If you notice any damage to items following delivery, please notify The Conran Shop Customer Service Contact Centre as soon as possible after delivery.

19.2 Please keep any damaged products so that we can inspect them later. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you the full amount you have paid for the product(s) together with any relevant
delivery charges.

20 Privacy

Our Privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by The Conran Shop. Please read the Privacy policy available on our website carefully so that you understand our views and practices and how we will treat your data.

21 Returns and Cancellation

21.1 You can return new and unused product(s) within 14 days of making your purchase, subject to the limitations set out in these Terms and Conditions. The Conran Shop will provide a refund for product(s) returned with the original proof of purchase, in new and unused condition and with the original packaging. You are responsible for any costs incurred in the return of the product(s) unless the product is faulty or not as described. The Conran Shop will refund the price paid for the goods via the original payment method.


21.2 A refund may be refused, or the value of the refund reduced if the product(s) are not able to be sold at full retail value because of you handling the product(s) in such a way that the product(s) are no longer saleable at full retail value. The Conran Shop at its sole discretion may reduce your refund to reflect any reduction in the retail value of the goods.

21.2 Any refund and reduction will be proportionate to the retail value of the product(s) in the condition returned.

22 Exclusions

22.1 There are certain circumstances where at our sole discretion we are not able to accept returns, cancel orders or offer a refund unless the product(s) is faulty (or unless there is any other breach of your statutory rights). These exclusions are as follows:

  • Where you do not have proof of purchase.
  • Where the product(s) are returned without full packaging.
  • Where the product(s) are not returned in saleable condition.