Frequently Asked Questions

Frequently Asked Questions

1. How can I contact The Conran Shop if I have questions or need assistance with my order?

You can contact our professional customer support team through our email We're here to assist you with any inquiries or concerns you may have.


2. What payment methods do you accept?


We accept a variety of payment methods, including Knet, credit cards (Visa and MasterCard) and other secure online payment options. You can also make in-store payments if you visit our physical location.


3. Do you offer customization options for furniture and decor items?


Yes, we understand that personalization is key to creating a unique space. Many of our furniture and decor items can be customized to meet your specific preferences. Please contact our team to discuss customization options and pricing.

4. What is your return and exchange policy?


We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please refer to our detailed return and exchange policy on our website for information on eligibility, timeframes, and procedures. We strive to make the process as hassle-free as possible.

5. How do you handle delivery and shipping?


Shipping fees and estimated delivery times may vary depending on your location and the size of your order. You can find detailed shipping information on our website or contact our customer support team for assistance



6. Are your furniture and decor items eco-friendly or sustainable?


At The Conran Shop, we prioritize sustainability and environmentally friendly practices. Plenty of our products are crafted from sustainable materials, and we work with suppliers who share our commitment to eco-consciousness. Look for our eco-friendly product labels and descriptions to learn more about our sustainable offerings.



7. How often do you introduce new furniture and decor collections?

We continuously update our collections to reflect the most recent trends and ideas in furniture and home decor.

Check our website and subscribe to our newsletter to stay updated on our newest arrivals and exclusive offers.

General Inquiries

1.1 What is

 Your premier destination for exquisite furniture and decor that transform houses into homes. Nestled at the intersection of style and comfort, our shop is a haven for those seeking the perfect pieces to reflect their unique tastes and personalities.
With a passion for design and an unwavering commitment to quality, we curate a handpicked collection of furniture and decor that combines functionality with aesthetics. Whether you're furnishing a cozy apartment or revamping an entire living space, our team of experienced experts is here to guide you every step
of the way. At The Conran Shop, we believe that your living space should be a true reflection of your individuality, and we're dedicated to helping you achieve that with our thoughtfully curated selections. Discover the art of living well with us, where every piece tells a story, and every room becomes a canvas for your imagination.




1.2 Can I use and visit the showroom?

We encourage you to visit our outlet at the avenues and (witness) have a great shopping experience.

 Click here for our location


1.3 Does have an active online community for posting, sharing, and providing insight on its products and services?

Yes, we do. Our integrated network of social media services include:


The Conran Shop



Youtube @theconranshopofficial




1.4 Is buying online safe?

The Conran Shop guarantees a secure shopping experience, as chooses to process payment transactions of Knet and MasterCard only through securely encrypted Payment
Gateways. In fact, all your personal information, including credit card, name, and address details go through an encrypted channel which is the best in the industry for secure commerce transactions. The use of your Personal Information is strictly in accordance with’s Privacy Policy.

Account Inquiries

2.1 Why do I need to register?

You need to be a registered
user to be able to buy, plus registration helps you and by:

  • Contacting you whenever needed.
  • Ensuring safe shopping experience.
  • You will get all the updates on the latest products, promotions and special offers on based on your preferences and past purchases/sale.
  • You can make item recommendations and suggestions

2.2 Is it free to register for an account?

Yes, registration at is completely free.


2.3 How do I create a account?

Simply click on the signup link at the top of the page, follow the onscreen instructions and in less than 60 seconds you will be officially an account holder.


2.4 What is ID?

Your ID is the way in which you would be identified on the site. It is your unique identification as a user, in other words your account helps us recognize you and your delivery address whenever you shop giving you effortless reception of your purchases as soon as possible without you having to fill up your details every time.


2.5 Why do I need a password?

You need a password along with your
account to be able to transact on the site keep your details and account settings from other users.


2.6 What if I forgot my password?

Don’t worry that is quite common, just click on the forgot password link and follow the directions, need more assistance? Feel free to contact us at by filling in the Contact us form here or simply contact our customer service [customer support phone number].


2.7 How do I change my profile?

Once you have Logged on click on your account link found on
top of the page which will take you to your account dashboard page and then save your changes once, you’re done changing the desired fields. In the mobile app, visit your "Profile" page.


2.8 After I have created my account, can I place my first
order at any time?

Once you have created an account and logged on you can place your first order at any time!


2.9 Will my account expire if I do not use it for a while?

No, it will remain valid.


2.10 Can I create multiple accounts?

Sure, as long as each account has its unique e-mail address for registration, though if adding a secondary address is why you want to create multiple accounts; then note that you could always add a secondary address to your initial account and then select whichever address you need your products delivered to at checkout.


2.11 Can someone other than me use my account?

Yes, but we strongly recommend that you avoid sharing your personal details. Remember your family members and friends can create their new accounts in less than 60 seconds as you did.


2.12 How can I get my name removed from the mailing list?

If you want to be removed from our mailing list, please
login to your the Conran shop account and go to your account settings on the website or "Profile" page in the mobile app or contact us by clicking here and you will be directed to our Customer Service contact page, fill out the required fields with the word “remove” in the subject line and the email address that you wish to be removed within the contact form.
Please note that it may take up to 3 days to act on your request. In addition, each electronic mail we send you will contain details of how you can unsubscribe at the bottom.


2.13 How can I cancel my account?

Please contact us by clicking here and you will be directed to our Customer Service contact page, fill out the required fields with the word “Cancel Account” in the subject line and the email address that you used to register within the contact
form. Please note that it may take up to 3 days to act on your request. In addition, each electronic mail we send you will contain details of how you can cancel your account.

Order Inquiries

3.1 How do I place an order on

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.


3.2 How do I contact customer support is always available through


3.3 Can customer service creates an account for me?

We made sure that creating an account will be an easy experience yet, if you require assistance contact us by clicking here and we will make sure a consultant guides you through it.



3.4 Can I go to your showroom and buy the item there myself?

All items offered at are available at our easily accessible store at the Avenues.


3.5 What payment methods can I use to pay for my order?

Currently we offer various safe and secure payment methods:

  • Knet
  • Visa
  • MasterCard
  • Apple Pay
  • Gift Card
Status & Delivery Inquiries

4.1 When will I receive the items, I ordered from

We will deliver your items as soon as possible. Products that require installation, such as sofas, may take longer to deliver and install.


4.2 At what time will the delivery team contact me?

Our delivery team will contact you before the delivery team
reaches the delivery address.


4.3 What are the items that can be delivered?

We deliver everything we sell, all over Kuwait!


4.4 How much do I need to pay for my delivery service?

There are usually free delivery and paid delivery options available in the checkout page.


4.5 What are the areas or locations covered for delivery?

Our delivery team covers all locations in Kuwait.


4.6 How can I speed up my products' delivery?

We at generally ensure that you receive your products as soon as possible, and all of that depends on the address detail accuracy that you provide when selecting or editing your delivery address location.


4.7 Can I get the driver’s contact number?

We do apologize, as we don’t share our driver’s numbers to our customers. However, our drivers will give you a call prior to arrival.



4.8 If I have changed my mind at the time of delivery, can I
cancel the sale and invoice?

Yes, if you would like to return something we have delivered
or in process of delivery, you may contact our customer service center by clicking here and unless otherwise stated on the delivery note we will collect it free if delivered. Your order number will count as your receipt. You must note the
following return charges are applicable:


Item(s) canceled that belong to an order with a total amount greater than or equal to 20 KD are subject to a 5 KD
cancelation fee.

Item(s) canceled that belong to an order with a total amount less than 20 KD are subject to a 2 KD cancelation fee


4.9 I am looking for an item and can’t find it on your website; can you get it for me?

Special orders can be sent to our customer service representatives through the contact us section by clicking here and we will most definitely get back to you with an update as soon as possible.


4.10 I ordered multiple items from
but received only half the items I ordered, what’s the reason for that?

Please check your email for your electronic invoice copy,
if you find that you have indeed purchased items that haven’t been delivered then drop us a note at the Contact us page by clicking here and we will resolve your issue.



4.11 The item I want is sold out. Will it be available again?

Out-of-stock items may be available again later otherwise you may follow the special-order steps mentioned above and we will without a doubt have either the product or an answer for you.


4.12 I have just placed an order a few minutes ago, but I’ve
changed my mind. How do I change/cancel the item?

No problem, you can easily update your orders prior
completing your purchase which by the way you get to review automatically as part of your shopping experience before every checkout. However, if you have already completed your payment process then you can follow the steps mentioned above in point 4.8.


4.13 I really need the item I ordered today, is it possible
for me to pick it up from any of your showrooms?

Usually, we take up to 2 days to confirm your pick-up in store in a normal scenario of a pick-up order. You can reach out to our customer service to cancel your order and proceed to the store to purchase the same item for a faster turnaround.


4.14 How much do I need to pay for my installation service?

It is free, we will install all purchases for you free.


4.15 How can I have access to your extended warranty program? How can I use it?

Many products on
are eligible for our Extended Warranty program and you can add up to 5 years of Extended Warranty to a product in the shopping cart. For more details on our Extended Warranty program, please visit our Terms & Conditions page.

Post Sale Inquiries

5.1 How can I return or exchange items I bought through theconranshop.comkw?

Returns and exchange have been made easy for you at You can return or exchange your
product within 14 days of purchase by contacting customer service to schedule pick up from your home.