Frequently Asked Questions

1. How can I contact The Conran Shop if I have questions or need assistance with my order?

You can reach us on WhatsApp or mobile at +965 60385985, connect with us on Instagram @theconranshop.me, or call our store team directly on +965 22597070.

You can contact our professional customer support team via email at onlinesupport@theconranshop.me. We’re here to assist you with any inquiries or concerns.

2. What payment methods do you accept?

We accept a variety of secure payment methods, including KNET, credit cards (Visa and MasterCard).

For added flexibility, we offer installment payment options through Tabby.

3. Do you offer customization options for furniture and decor items?

Yes, we understand that personalization is key to creating a unique space. Many of our furniture and decor items can be customized to meet your specific preferences. Please contact our team to discuss customization options and pricing.

4. What is your return and exchange policy?

We offer a 14-day return and exchange policy from the date of delivery or in-store purchase. Items must be returned in their original condition, unused, and in their original packaging, along with proof of purchase. Once your return is received and inspected, our team will process your request accordingly. For further assistance, our customer support team will be happy to guide you through the process.

5. How do you handle delivery and shipping?

Shipping fees and estimated delivery times may vary depending on your location and the size of your order.

6. Are your furniture and decor items eco-friendly or sustainable?

At The Conran Shop, we prioritize sustainability and environmentally friendly practices. Plenty of our products are crafted from sustainable materials, and we work with suppliers who share our commitment to eco-consciousness.

7. How often do you introduce new furniture and decor collections?

We continuously update our collections to reflect the most recent trends and ideas in furniture and home decor.

Check our website and subscribe to our newsletter to stay updated on our newest arrivals and exclusive offers.

8. Do you offer gift wrapping?

Yes, gift wrapping is available for selected items.

1.1 What is theconranshop.com.kw?

 Your premier destination for exquisite furniture and decor that transform houses into homes. Nestled at the intersection of style and comfort, our shop is a haven for those seeking the perfect pieces to reflect their unique tastes and personalities.

With a passion for design and an unwavering commitment to quality, we curate a handpicked collection of furniture and decor that combines functionality with aesthetics. Whether you're furnishing a cozy apartment or revamping an entire living space, our team of experienced experts is here to guide you every step
of the way.

At The Conran Shop, we believe that your living space should be a true reflection of your individuality, and we're dedicated to helping you achieve that with our thoughtfully curated selections.

Discover the art of living well with us, where every piece tells a story, and every room becomes a canvas for your imagination.

1.2 Can I use theconranshop.com.kw and visit the showroom?

We encourage you to visit our store at the avenues and have a great shopping experience.

 Click here for our location

1.3 Does theconranshop.com.kw have an active online community for posting, sharing, and providing insight on its products and services?

Yes, we do. Our integrated network of social media services include:

Facebook

The Conran Shop

X

@TheConranShop

Youtube @theconranshopofficial

Instagram

@ theconranshop.me

1.4 Is buying online safe?

The Conran Shop guarantees a secure shopping experience, as theconranshop.com.kw chooses to process payment transactions of Knet and MasterCard only through securely encrypted Payment
Gateways.

In fact, all your personal information, including credit card, name, and address details go through an encrypted channel which is the best in the industry for secure commerce transactions.

2.1 How do I create an account?

Simply click on the signup link at the top of the page, follow the onscreen instructions and in less than 60 seconds you will be officially an theconranshop.com.kw account holder.

2.2 What if I forgot my password?

Don’t worry that is quite common, just click on the forgot password link and follow the directions.

3.1 How do I place an order on theconranshop.com.kw?

Once you come across any item you would like to purchase, just click on “add to cart” and your item will be added to your shopping cart. All items you’ve selected will be saved in your theconranshop.com shopping cart, which can be viewed at any time by clicking on the shopping cart link at the top of the page.

3.2 How do I contact theconranshop.com.kw?

You can contact our professional customer support team via email at onlinesupport@theconranshop.me. We’re here to assist you with any inquiries or concerns.

You can also reach us on WhatsApp or mobile at +965 60385985, connect with us on Instagram @theconranshop.me, or call our store team directly on +965 22597070.

3.3 Can I go to your showroom and buy the item there myself?

All items offered attheconranshop.com.kw are available at our easily accessible store at the Avenues.

3.5 What payment methods can I use to pay for my order?

Currently we offer various safe and secure payment methods:

• Knet
• Visa
• MasterCard
• Apple Pay
• Tabby

4.1 When will I receive the items, I ordered from theconranshop.com.kw?

We will deliver your items as soon as possible. Products that require installation, such as sofas, may take longer to deliver and install.

4.2 At what time will the delivery team contact me?

Our delivery team will contact you before the delivery team
reaches the delivery address.

4.3 What are the items that can be delivered?

We deliver everything we sell, all over Kuwait!

4.4 How much do I need to pay for my delivery service?

Delivery fees vary depending on your location and selected delivery option. The exact delivery cost will be calculated and displayed at checkout before you complete your purchase. We also offer free delivery on orders over 30 KWD.

 4.5 What are the areas or locations covered for delivery?

Our delivery team covers all locations in Kuwait.

4.6 How can I speed up my products' delivery?

We generally ensure that you receive your products as soon as possible, and all of that depends on the address detail accuracy that you provide when selecting or editing your delivery address location.

4.7 Can I get the driver’s contact number?

We do apologize, as we don’t share our driver’s numbers to our customers. However, our drivers will give you a call prior to arrival.

4.8 If I have changed my mind at the time of delivery, can I
cancel the sale and invoice?

Yes, if you would like to return something we have delivered
or in process of delivery, you may contact our customer service center. Unless otherwise stated on the delivery note we will collect it for free if delivered. Your order number will count as your receipt.

4.9 I am looking for an item and can’t find it on your website; can you get it for me?

Special orders can be sent to our customer service representatives through the contact us section and we will most definitely get back to you with an update as soon as possible.

4.10 The item I want is sold out. Will it be available again?

Out-of-stock items may be available again later otherwise you may follow the special-order steps mentioned above and we will without a doubt have either the product or an answer for you.

4.12 I have just placed an order a few minutes ago, but I’ve
changed my mind. How do I change/cancel the item?

No problem, you can easily update your orders prior to completing your purchase which by the way you get to review automatically as part of your shopping experience before every checkout. However, if you have already completed your payment process then you can follow the steps mentioned above in point 4.8.

4.13 I really need the item I ordered today, is it possible
for me to pick it up from any of your showrooms?

If you need your order urgently, we recommend reaching out to our customer support team so they can assist you with arranging a showroom pickup. Please contact us on +965 60385985, and our team will be happy to guide you through the process.

4.14 How much do I need to pay for my installation service?

We will install all theconranshop.com.kw purchases for you free.

5.1 How can I return or exchange items I bought through theconranshop.com.kw?

Returns and exchange have been made easy for you at theconranshop.com. You can return or exchange your
product within 14 days of purchase by contacting customer service onlinesupport@theconranshop.me or through WhatsApp
+965 60385985

Once the item has been inspected and approved by our team to ensure it is in good condition, unused, and in its original packaging, your refund or exchange will be initiated.